At Nicohive.com, we strive to offer high-quality products and exceptional customer service. If you are not fully satisfied with your purchase or have received an incorrect or faulty item, please review our return and refund policy below.

1. Order Cancellations

You are entitled to cancel your order within 14 days of receiving your goods, in accordance with consumer protection laws.

If your order has not yet been dispatched, you will receive a full refund immediately. If your order has already been dispatched, you must return the goods in their original, unopened, and unused condition to receive store credits, which will be reflected in your account within 24 hours.

Refunds for cancelled orders will be processed within 24 hours after the returned goods are received and inspected.

2. Returning Incorrect, Faulty, or Damaged Goods

If you receive the wrong product or your item arrives damaged or defective, please contact us at Service@nicohive.com within 7 days of receiving the goods. We will arrange for a replacement or a full refund, including return shipping costs, if applicable.

To qualify for a refund or exchange, the product must be unused and returned in its original packaging unless it is faulty.

3. General Returns & Refund Conditions

• Eligibility: The product must be unopened, unused, and in its original packaging (except in cases of defective goods).
• Return Approval: Before sending any returns, contact us at Service@nicohive.com for authorisation.
• Shipping Costs: If the return is due to our mistake, we will cover shipping. Otherwise, you are responsible for the return cost.
• Refund Processing: Once we inspect your return, we will notify you of approval. Faulty items will be refunded to the original payment method within 24 hours; otherwise, store credits will be issued.

4. Non-Returnable Items

We cannot accept returns on opened or used items, except in cases of defective goods. For hygiene and safety reasons, we do not accept returns on nicotine pouches unless they are incorrect, faulty, or damaged upon arrival.

5. Items returned due to refusal at address or address not found

If an order is returned for the reasons listed above or for similar circumstances, the cost of the items will be refunded; however, shipping fees are non-refundable.

6. Contact Us

For any questions or assistance, please contact our customer support team at Service@nicohive.com or call us on +1（224）378-4264

.